Terms and Conditions


Alpacino Srl, with registered office in Morrovalle Via Fratelli Rosselli, 29/31 – Italy, VAT IT01994830436 REA CCIAA MC-252261 – markets and distributes its products in Italy and abroad through its store and on the internet www.desireelupi.com that own.

These general conditions of sale (hereinafter the General Conditions), govern the purchase of products handbags and leather goods in general (the products), remotely conducted via electronically through the Site. These purchases are reserved to users of the Site, wishing to make use of the services of sale of the Products (hereinafter Customers).

The customer is obliged to check and read these terms and conditions before completing his purchase on the Site. Such details are understood as read, understood and accepted by the customer in the time of a purchase order .
The customer must therefore comply with these Terms and Conditions and consider the Alpacino Srl, dispensed by any conditions other than those applicable not agreed on a preventive basis in writing. 


The Products available for purchase online on the Site are only selling and have the maximum guarantee.
All products are subject to availability. The Alpacino Srl reserves the right to change at any time the limits to the amount and / or type of goods purchased on the Site.
The customer will be informed if his requested order is rejected because of the unavailability of the product ordered.


The prices of products are expressed on the Site in € (Euros) and include all applicable taxes. Does not include shipping costs, unless otherwise expressly indicated.
The company Alpacino Srl tries to ensure that all prices listed on the Site is accurate, but can not guarantee the absence of errors. In the event that an error in the price of a product, the Alpacino Srl gives the Customer the option to confirm the purchase of the Product at the correct price or to cancel. If Alpacino Srl will be unable to contact the customer the order will be considered canceled. 


The Alpacino Srl reserves the right to create special conditions of sale or promotions on these products on their site. The conditions applied to the promotions will be governed from time to time by Alpacino Srl through special communications to its customers. For anything not otherwise regulated, will be considered enforceable these Terms.


To complete a purchase on the site you need to be registered. The procedure for registration with the Site requires filling out a form electronically, whose fields will be populated with the customer’s personal data and his email address. These data will be processed in accordance with current legislation for the protection of privacy. Following the registration, the customer will own a personal account which can be accessed through a username and a password for access to strictly confidential.
The assignment of these credentials guarantees the customer identification anonymous. The Buyer shall not disclose your password to any third parties for any reason.

The customer will be liable for any actions and irregular behavior and contrary to the regulations or with these Terms and Conditions committed by anyone using your personal account on his behalf. The customer is required to report promptly to the firm Alpacino Srl any theft or loss of the password, and any misuse by third parties account or your keyword of which he has knowledge.

Privacy Policy 

The customer is required to read the following information related to the protection of privacy: the rules governing the privacy policy of the Site are applied every time a customer accesses the site and decided to browse the website and use the services offered, regardless of purchase of the Products.
The privacy policy of Alpacino Srl conforms to the information referred to ‘art. 13 of Legislative Decree no. 196/2003, called “Code concerning the processing of personal data” regarding the users who access the site and interact with the web services of Alpacino Srl.

Please note that the Site contains links to other Web sites that may have no connection with it, and it is specified that these Terms and Conditions are valid only for the Site and not for other Web sites that are consulted accessed via links managed by other owners, on which the alpacino firm Wolves Desiree exercises no control nor monitoring. It therefore declines all responsibility for errors, contents, cookies, publications containing immoral, illegal, advertising, banners or files that do not comply with current regulations and respect the protection of privacy legislation by non-Operated Sites holder alpacino firm Wolves Desiree.

Owner and responsible for processing 

The owner of the data is Alpacino Srl with registered office in Morrovalle (MC) Via Fratelli Rosselli, 29/31 – Italy, VAT IT01994830436.

Personal data provided by the Customer may be transferred to third parties only to perform the services required and institutional activities or connected with their activities.

In particular, the data processed by Alpacino Srl can be used:

a) for purposes associated with legal obligations or anticipated by regulations and legislation and provisions issued by authorities to that end by the law;
b) for the purchase of Products through the order form;
c) for the execution of orders;
d) to provide support services and customer care;
e) for registration on the Site, through the relevant registration form, to provide the access to the reserved areas;
f) with the activity of Alpacino Srl for which shall have the right to accept or refuse your consent to the treatment, including the provision, for example, sending advertising material, news, promotional offers, use of data for statistical purposes, and for the creation of consumer profiles.

In relation to the above mentioned purposes, the treatment is via charge by using IT tools, with software processing and archiving of data on the database. The methods of treatment are all based on criteria and principles strictly connected to the same purposes, however, able to ensure the confidentiality and security of the data.

The customer’s personal data are requested and collected, and it must be given for the purposes indicated in letters a), b), c), d) and e). In this case, the refusal to consent will not allow the Alpacino Srl the conclusion of the contract or evasion by the demands of the customer in order to available services.
Failure to consent to the processing of optional data processing for the purposes referred to in subparagraph f) will not result in any detrimental consequence.
To facilitate the identification of data which the relative field is mandatory nature will be marked with an asterisk (*). 

For the fulfillment of the contractual obligations, as well as for the performance of the services provided, the Alpacino Srl also makes use of the collaboration of external companies that carry out activities closely related and instrumental to and execution of the contracts and services rendered, such as: 

the customer records management;
Customer relations;
transport companies and shippers regarding the delivery of goods and customs procedures;
banks for the management of receipts and payments;
Financial administrations and other entities in fulfillment of legal obligations;
Companies and law firms for the protection of rights pertaining to contractual relationships:
Freelancers for administrative requirements;
postal services;
Companies affiliated to Alpacino Srl for purposes of market analysis, marketing activities and communication.
The handling of data by these subjects is directed to the fulfillment of orders received from customers and / or archiving on computer media.
The data may also be communicated to all persons to whom the communication is due because of legal obligations.

Customer’s Rights

According to Art. 7 Leg. 196/2003 you are entitled to access to the following information: 

1. confirmation as to whether or not personal data concerning him, even if not yet recorded, and their communication in intelligible form. 

2. indication:
a) the origin of personal data;
b) the purposes and methods of treatment;
c) the policy applied in case of processing with the aid of electronic instruments;
d) the identity of the owner, manager and the designated representative pursuant to Art. 5, paragraph 2;
e) subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

3. You have the right to obtain:

a) updating, correction or, if there is interest, integration of data;
b) the cancellation, anonymization or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) certification that the operations in letters a) and b) have been notified, also as regards their content, to those to whom the data were communicated or disclosed, except if this requirement It proves impossible or involves a manifestly disproportionate to the protected right.

4. You have the right to object, in whole or in part:

a) for legitimate reasons the processing of personal data, pertinent for collection purposes;
b) to the processing of personal data for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.

How to purchase 

The essential features and prices of the Products are given in the offer for each individual product on the Site.
For the purchase of the Products the Customer must complete and submit the alpacino firm Desiree Wolves the purchase order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to the “shopping bag” or “cart” and after having reviewed and accepted the contribution to the cost of delivery, as well as the General conditions, the Privacy Policy and the conditions on the right of withdrawal, will have to select the type of payment and choose the option “purchase” .
Orders can be placed upon registration and creation of a customer’s personal account, as per the preceding paragraphs, following the steps and instructions specified in the Site.

Conclusion of the contract 

The contract between the alpacino firm Wolves Desiree and the Customer shall be concluded when the order submitted by the Customer, in accordance with the purchase procedure indicated on the Site and once you get the ‘ by the company issuing the credit card debit authorization for payment used by the Customer, arrives at the site. the order placed by the Customer shall be binding on the alpacino firm Wolves Desiree only if the entire purchase procedure has It completed regularly and correctly, without any highlighting of error on the part of the Site. the alpacino firm Wolves Desiree unresponsive for malfunctions by the operator of the data transmission network.

By placing an order to Alpacino Srl the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept the Terms and Conditions.
The online order form will be filed in the Sites database for the period of time required to process your orders.

The Alpacino Srl will send to the customer, by e-mail, a confirmation of receipt of the purchase order sent by the customer, containing the essential characteristics of the purchased products, the date and the time of making the order, the address of Alpacino Srl, information about support services and guarantees which exist, the conditions of withdrawal, the details of the price, the payment chosen by the Client mode , the delivery costs. The Customer shall immediately verify the content of the communication and to report to the Alpacino Srl any errors or omissions.

Payment methods 

The customer may pay the price of the Products and the shipping expenses by credit card. In order to prevent Internet fraud, the payment made through the Site is managed online by the bank concerned through the tools offered by CIRCUIT PAYPAL This company is responsible for maintaining and automatic processing in a protected environment information concerning each order, including financial information.
All financial information such as credit card number, expiration date, etc. are directly handled by PayPal that guarantees the security of online transactions. The Alpacino Srl never know the details of the credit card and is therefore unable to file or retain them in any way.

For this reason Alpacino Srl delegation support to its customers at any stage of the payment process to the servicePayPal itself, which may be contacted through the ‘ email address info@paypal.com .

The transaction will be charged to your credit card the customer only after it has been verified your credit card, which has been received the debit authorization by the company issuing the credit card used by Customer, which will be confirmed availability of the Product by the Alpacino Srl and therefore only after the order is ready to be shipped.
No charge will be made when the order.

Payment by bank transfer

If you choose as a method of payment is by bank transfer, once the order is submitted you need to make the payment within 3 days, and no later than from the date of purchase. 

must be written In the bank transfer the order reference number, issued at the time of purchase, the full name of the client.

The shipment of the product will be executed after receipt of payment (more or less spend 3-4 days from the moment it was made).

Data Bank to make transfers:

Alpacino Srl
Via Fratelli Rosselli, 29/31
VAT IT01994830436
Banca Popolare di Spoleto Ag. Monte San Giusto (MC)
IBAN: IT 38 M 05704 69010 000 000 002 380

Transport and delivery

For security reasons, will not be carried out deliveries to PO boxes and the order will not be processed. 

For every order placed on the Site, The alpacino firm Wolves Desiree issues an invoice for the goods shipped, sending it to the order, pursuant to Presidential Decree 445/2000 and of Decree Law 52/2004. For a printed invoice, authentic information provided by the Customer. No change in the bill will be possible after the issuance thereof.

The delivery charges, unless stated otherwise, are the responsibility of the Customer and are clearly indicated in the order form. They may vary depending on the chosen method of delivery and the place of the Products.
All purchases will be delivered by GLS ITALY and sent after 2 working days after the date of conclusion of the order.

Orders are processed and delivered Monday through Friday, excluding holidays and public holidays. The alpacino firm Wolves Desiree is not responsible for unpredictable delays, notwithstanding that, except in cases of force majeure, will be delivered within a maximum period of 7 (seven) days from the day following that on which the Customer He has sent the order to Alpacino Srl.

For the delivery of the goods is necessary the presence of Customer or its representative at the address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check:

I- that the number of boxes is the same as indicated in the transport document (FA);
II- that the packaging is not damaged or wet or otherwise altered, including the sealing materials.

Any damage to packing and / or the product or the mismatch in the number of items or information must be immediately notified, a check written on the subject of the Courier’s proof of delivery. Once signed the document courier, the customer can not make any objection about the appearance of the goods.

If it is not able to deliver the ordered goods due to sudden and temporary unavailability of the products, the firm Alpacino Srl shall promptly notify the Customer, and in any case no later than 7 ( seven) days via e-mail. The amount already paid by the Customer will be refunded as soon as possible, but no later than 30 (thirty) days of receipt of the order.

Number of shipment.
As soon as the product will be delivered to the courier firm Alpacino Srl will send an e-mail confirmation stating the shipping number.
In order to ensure the safety of the product delivery, Alpacino firm of LupiDesiree keep the tracking number of each delivery.

Returns, cancellations of orders and withdrawal rights 
The Alpacino Srl seeks to ensure the complete satisfaction of the customer.
The Alpacino Srl refund the entire cost of the products that are returned by the Customer not used and not damaged and accompanied by the invoice or sales receipt with accurate description of the fault.

Refunds will be processed with the same method of payment provided for the purchase.
The purchased goods may be returned within maximum 15 (fifteen) days from the delivery date.
The products purchased online will be refunded nor returned at physical outlets.
The delivery costs are not refundable. 

Delivery costs for the return of the Products shall be borne by the customer; any costs incurred by the Customer for the return is not refundable.
The Alpacino Srl reserves the right to refuse the return of those Products that do not meet the requirements mentioned in the previous paragraph.

Each delivery contains easy to follow instructions for the return of the Products.
The Alpacino Srl undertakes to promptly refund the customer no later than 30 days from the date of receipt of the written order cancellation and return of the product.
It is recommended to ship the Products to be returned using an insured carrier in order to trace the shipment.

The aAlpacino Srl will not be responsible for reimbursement or compensation of those Products that have been lost, which have been stolen or damaged. According to Art. 64 of Legislative Decree. N. 206/2005, you are entitled to cancel the contract without penalty and without giving any reason within a period of 15 (fifteen) working days from the date of receipt of the Products, except as provided in the following paragraphs. To exercise the right of withdrawal, the customer must send to the following address:

Alpacino Srl
Via Fratelli Rosselli, 29/31
62010 Morrovalle – MC

written communication with return receipt and shall contain:

the manifestation of intention to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree no. 206/2005;
an indication of the Products for which the Client wishes to exercise the right of withdrawal;
the order number issued at the time of purchase;

The communication can be sent within that period of 15 (fifteen) working days also via telegram, telex, fax, provided it is confirmed by registered letter with acknowledgment of receipt within 48 ( forty eight) hours.

If the Customer decide to modify or delete the submitted order, please send an e-mail to info@desireelupi.com within 24 hours from when it was made.

The Alpacino Srl will do everything possible to meet customer requirements. However, once the product has been sent, the order can not be canceled or modified until such time as the goods has been duly returned to aAlpacino Srl.
In this case reference is made to the procedure described in the previous paragraphs.

Errors and inaccuracies 

The Alpacino Srl aims to provide on the Site constantly updated information.
However, it can not guarantee that the site is completely free of errors. The Site may contain typographical errors, mistakes, inaccuracies or omissions, some of which may refer to the price and availability of the product, and the details of the Products itself.
The Alpacino Srl reserves the right to correct any errors, inaccuracies or omissions even after an order has been submitted and furthermore reserves the right to change or update information at any time without prior notice.

Authenticity protection 

The Alpacino Srl guarantees the authenticity of all the Products purchased on the Site.
No page or other content of this site may be reproduced without prior written permission.

Changing general conditions 

The Alpacino Srl reserves the right to modify these Terms of Sale at any time. Any changes, modifications, deletions or additions will take effect immediately after the notification of the same through notes published on the Site. Once data communication any access and use of alpacino services of Desiree Wolves by the customer is to be understood as complete acceptance of the changes.
In the event that a dispute arises concerning the interpretation and execution of these general conditions of sale between the Alpacino Srl and Customers, such disputes are entrusted to the exclusive jurisdiction of the courts of the place of residence or domicile of the consumer


Pursuant to and within the limits prescribed for that purpose by Articles. 28 and 29 of the Civil Procedure Code, any dispute arising in relation to its validity, effectiveness, interpretation or execution of the contract, the parties recognize their territorial jurisdiction exclusively to the hole of Macerata

Applicable law
The Parties agree that the contract is covered by the Italian law.

For more information and assistance on the Site or on the online purchases please contact us at the following email address:info@desireelupi.com or at the following:

Alpacino Srl
Via Fratelli Rosselli, 29/31
62010 Morrovalle – MC
TEL. +39 0733 221769